Shipping & Returns
Free, discreet shipping. Real people when something goes wrong.
Beyond Health is a licensed Canadian pharmacy and online clinic based in British Columbia. This page explains how your order is prepared and shipped, how long delivery takes, and what happens if a package arrives damaged. Last updated: August 19, 2026.
Shipping
Free shipping on every order
Shipping is free on all orders across Canada and the United States. There is no minimum spend, no handling fee, and no surcharge at checkout.
How long will my order take?
Every prescription order is reviewed and, if approved, prepared by our pharmacy team before it ships.
| Stage | Timeframe |
|---|---|
| Practitioner review | Usually within 24 hours |
| Pharmacy processing | 1–2 business days after approval |
| Local delivery (Metro Vancouver & Fraser Valley) | 1–2 business days |
| Standard delivery (rest of Canada & U.S.) | 2–5 business days |
Business days are Monday to Friday, excluding statutory holidays. Delivery to rural, northern, and remote postal codes may take longer. Timeframes are estimates provided by our carriers and are not guaranteed.
Order cut-off times
Orders approved before 2:00 PM PT on a business day begin processing the same day. Orders approved after that time, or on a weekend or holiday, begin processing the next business day.
Tracking your order
You will receive a shipping confirmation email with a tracking number as soon as your package leaves our pharmacy. You can also view tracking any time from your Beyond Health account under My Orders.
If your tracking has not updated in 5 business days, contact us and our care team will open a trace with the carrier on your behalf.
Discreet packaging
Every order ships in plain, unbranded packaging. There is nothing on the outside of the box that identifies the contents, the medication, or the condition being treated. The return address shows our pharmacy name only.
Cold-chain and temperature-sensitive medications
Some medications must stay within a controlled temperature range in transit. These orders ship in insulated packaging with a cold pack and may be held for a specific shipping day to avoid sitting in transit over a weekend. Our team will let you know if this affects your delivery date.
Please bring temperature-sensitive deliveries indoors promptly and follow the storage instructions on the label.
Where we ship
We ship to residential and business addresses across all Canadian provinces and territories, and to eligible U.S. addresses. We do not ship to PO boxes for prescription items, and we cannot redirect a package once it has left our pharmacy.
Some medications cannot be shipped across a provincial, territorial, or international border for regulatory reasons. If this applies to your order, our pharmacy team will contact you before charging you and will help you find an alternative where possible.
Signature on delivery
Certain medications require an adult signature on delivery. If no one is available, the carrier will leave a notice and reattempt or hold the package at a nearby depot. Packages unclaimed after the carrier's holding period are returned to our pharmacy, and our care team will reach out to arrange redelivery.
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. If a package is returned to us because the address was incomplete or incorrect, we will contact you to confirm the right address. Reshipment of medication returned this way may not be possible for safety reasons — see the returns section below.
Returns
Medications are non-returnable
All medications are final sale and cannot be returned, exchanged, or refunded once they have left our pharmacy. This includes prescription medications, compounded formulations, and any product dispensed by a pharmacist.
This is not a customer service choice — it is a safety and regulatory requirement. Once a medication leaves the pharmacy's control, there is no way to verify how it was stored or handled, so it can never be re-dispensed to another patient. Any returned medication must be destroyed. Pharmacies across Canada follow this same standard.
What this means for you:
- We cannot accept returns of unused, unopened, or partially used medication.
- We cannot issue a refund for a medication you changed your mind about, or one you no longer need.
- If you have unused medication at home, please do not throw it in the garbage or flush it. Bring it to any pharmacy for safe disposal through the province's medication return program.
Damaged or defective packages
If your package arrives damaged, take a photo and send it to us.
Here is how it works:
- Do not discard the package or its contents. Keep everything, including the outer box and any packing material.
- Photograph the damage — the outer packaging, the shipping label, and the product itself.
- Email the photos to info@beyondpharmacy.com with your order number, ideally within 7 days of delivery.
- Our care team reviews your case individually. Every damage claim is handled case by case, and a pharmacist is involved whenever the medication's integrity may be affected.
- We resolve it. Depending on the situation and what the pharmacist advises, this may mean a replacement shipment, a credit, or another remedy appropriate to your case.
We handle these one at a time rather than applying a blanket rule, because a crushed outer box and a broken vial are very different situations and deserve different answers.
Wrong item, missing item, or pharmacy error
If we shipped the wrong item or something is missing from your order, contact us right away with your order number. Pharmacy errors are corrected at no cost to you, and we will arrange safe return or disposal of the incorrect item.
Lost or stolen packages
If tracking shows your package as delivered but you cannot find it, please check with household members, neighbours, and your building's mail room first, then contact us. We will open a carrier investigation. Resolution depends on the carrier's findings and is handled case by case.
Cancelling an order
You can cancel an order at no cost any time before it has been dispensed by our pharmacy. Once a prescription has been prepared and labelled for you, it cannot be cancelled or refunded — see the medication return rule above. To cancel, contact us as soon as possible with your order number.
Non-medication items
If we ship a non-medication item (such as a device or accessory), it may be returned unopened and in its original sealed packaging within 30 days of delivery. Contact us first for a return authorization. Opened items and anything with a broken seal cannot be returned for hygiene and safety reasons.
Frequently asked questions
Is shipping really free?
Yes. Shipping is free on every Beyond Health order to Canada and the United States, with no minimum order value.
How long does delivery take?
Most orders arrive in 2–5 business days after your prescription is approved and processed. Local deliveries in Metro Vancouver and the Fraser Valley usually arrive in 1–2 business days.
Will my neighbours know what's in the package?
No. All orders ship in plain, unbranded packaging with no indication of the contents.
Can I return medication I didn't use?
No. Medications are final sale and cannot be returned or refunded once dispensed. This is a Canadian pharmacy safety standard, not a store policy. Bring unused medication to any pharmacy for safe disposal.
My package arrived damaged. What do I do?
Take photos of the damage, the shipping label, and the product, then email them to our care team with your order number. We review every damage claim individually and will make it right.
Can I change my shipping address after ordering?
Contact us immediately. We can update the address before your order ships, but we cannot redirect a package once it is with the carrier.
Do you ship to PO boxes?
We cannot ship prescription items to PO boxes. Please provide a residential or business address.
Do you deliver to the United States?
Yes, we ship to eligible U.S. addresses free of charge. Some medications cannot cross the border for regulatory reasons; if that affects your order, our pharmacy team will contact you before processing payment.
Questions about your order?
Our care team is here to help.
- Email: info@beyondpharmacy.com
- Phone: 604-245-5797
- Hours: Monday–Friday, 9:00 AM – 5:00 PM PT
Beyond Health & Pharmacy — Surrey, BC (clinic and pharmacy) and Abbotsford, BC (compounding pharmacy).
This page describes our shipping and returns practices only. It is not medical advice. Medication questions are answered by our pharmacists — just reach out.
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